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Idea#186

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Invalid Key

Hi,

I receive an "Invalid Key" page using my key even when using the sample API URLs. I simply copy and paste my key into the key argument of several of the sample requests, and all return this error.

I obtained my key a couple of months ago, but this is the first opportunity I've had to begin work with it. I clicked "register" again on the error page, which it promptly resends the same API key as before but to no avail.

My key ends with "e27cb9".

Thanks for the help.

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Submitted by Community Member 9 months ago

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  1. The idea was posted
    9 months ago

Comments (1)

  1. Community Member Idea Submitter

    The kind folks at BEA responded very quickly to a direct email (which is what I should have done in the first place). They had me online the next morning, which I found quite impressive since I emailed them at 5:30p ET the evening before.

    The problem was explained as possibly due to a backup server online while they were updating and that the keys weren't in synch between the machines.

    9 months ago